Try a PMP question.

People

Two team members each insist that the other must change their reporting format, but neither explains why the current format is a problem for them. Which question would best help the project manager uncover the underlying interest behind the dispute?

• A"Which of you is willing to compromise first so we can move on?"
• B"Who proposed the original format, and when was it adopted?"
• C"What specifically about the current format makes your work harder?"
• D"Can you both agree to adopt one shared format starting this week?"